Elyvoq: AI Customer Support Across Every Channel
By IcoreSoft Team AI & Automation
Most support teams lose customers in the gap between channels. Elyvoq — our own product — puts WhatsApp, Messenger and Instagram in one inbox, answers instantly from your own knowledge base, and hands the conversation to a human at the right moment.
A customer asks a question on Instagram at 9pm, repeats it on WhatsApp the next morning because nobody replied, and gets a different answer from a third person on Messenger. Nothing is broken, exactly — but the customer has already decided how organised you are.
Elyvoq is the product we built to close that gap, first for ourselves and now for our clients.
One inbox, every channel. WhatsApp, Messenger and Instagram land in the same place, in one thread per customer. Your team stops switching between apps and stops answering the same question twice.
Answers grounded in your business, not in guesswork. Elyvoq is trained on your own knowledge base — your prices, policies, working hours, shipping rules, product details. It answers from that, instead of inventing something plausible. When it does not know, it says so and escalates rather than inventing an answer you will have to apologise for later.
Instant first response, human follow-up. The first reply arrives in seconds, at 3am as easily as at 3pm. The moment a conversation turns into a complaint, a negotiation, or an unusual case, it is handed to your team with the full history attached — nobody starts from "can you explain again?".
What it changes in practice. Response time drops from hours to seconds. The routine questions — the ones that fill most of the day — stop reaching your team at all, which frees them for the conversations that actually need a person. And because everything runs through one inbox, you can finally see what customers are really asking about.
Elyvoq runs on its own domain at elyvoq.com. We use it in-house every day, which is the main reason we are comfortable recommending it. If you want to see it against your own use case, request a demo and we will walk through it with your real questions rather than a scripted one.